At ZORENTHELIS, customer satisfaction is our priority. If you're not completely satisfied with your purchase, our returns policy is here to help.

To be eligible for a return, your item must meet the following criteria:

• Item must be unused and in the same condition you received it.
• Item must be in the original packaging.
• Return request must be initiated within 30 days of receipt.

Some items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Personal care items

To initiate a return, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for return.
2. Receive and follow the return instructions provided by our team.
3. Ship the item back using a trackable shipping method.

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

If you need to exchange an item, please contact us at [email protected] for further assistance.

Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from your refund.

We appreciate your understanding and cooperation. For further questions, do not hesitate to contact us at [email protected].